Product Program Manager

Job Description

Job Title : Product Program Manager

Exp : 0 Yrs - 2 Yrs

Job type : Contract

Duration : 20 hours a week

Location : San Jose, CA

Mandatory : US citizens only

Position : 1

Roles and responsibilities

  • Create and deploy workflows to support the SaaS product.
  • Maintain operational oversight and look for ways to improve efficiency or reduce the margin for error.
  • Manage several projects aimed at improving current or future programs.
  • Develop your expertise in multiple process documents across different programs.
  • Create and update training materials to ensure vendor operators have clear guidelines.
  • Work closely with cross-functional teams.

Required skills:

  • BS/BA or an equivalent degree
  • Extensive experience in project management, product management, operations, or a related field is required.
  • Experience with process improvement
  • Ability to conduct analysis, influence stakeholders, and execute within a specified time frame. Working and communicating with highly technical management teams is a plus.
  • Extensive experience with large-scale operations, vendor management, outsourcing, and workforce management/tooling/capacity planning/project management/vendor compliance requirements is required.
  • In the context of Operational Workflow Management, capable of accountability, ownership, and leadership.  

Added advantage:

  • Certifications in Project Management or Agile.
  • What technologies, and how deep must they be, must a candidate have to be successful in this role?
  • Must be proficient with office equipment.
  • Confluence and JIRA are advantageous.
  • What soft skills do you believe candidates must have to be successful in this role?
  • Ability to modify communication style to effectively support the team